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Image for topic Digital service and process design

Digital service and process design

Digital service and process design

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The ability to design user-centred and accessible digital services. The knowledge of process optimisation and Web Content Accessibility Guidelines (WCAG) and standards. And the competence to co-create solutions with stakeholders.

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    Image for topic User-centred design

    User-centred design

    The ability to apply design thinking and involve users in co-creation.

    Image for topic Process improvement

    Process improvement

    The ability to streamline workflows and document procedures.

    Image for topic Accessibility in digital services

    Accessibility in digital services

    The ability to ensure compliance with accessibility standards.

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